To achieve the SVQ Level 2 Business and Administration you must complete eight units in total. All three Mandatory Units must be completed and at least three units from Group A, the remaining two units may be selected from Group A or Group B (see restricted combinations below).
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3 Mandatory Units: |
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| Unit S201 | Agree how to manage and improve own performance in a business environment | |
| Unit S202 | Undertake work in a business environment | |
| Unit S205 | Prepare to communicate in a business environment | |
| Optional Units | ||
| Group A: 3 – 5 Units must be selected | ||
| Work Responsibilities | ||
| Unit S203 | Plan how to solve business problems | |
| Unit S204 | Work with other people in a business environment | |
| Document Production | ||
| Unit S211 | Produce documents in a business environment | |
| Unit S212 | Prepare text from notes | |
| Unit S213 | Prepare text from notes using touch typing (40 wpm) | |
| Unit S214 | Prepare text from shorthand (60 wpm) | |
| Unit S215 | Prepare text from recorded audio instruction (40 wpm) | |
| Events and Meetings | ||
| Unit S222 | Support the organisation and co-ordination of events | |
| Unit S223 | Support the organisation of business travel or accommodation | |
| Unit S224 | Support the organisation of meetings | |
| Communications | ||
| Unit S206 | Use voicemail message systems | |
| Unit S207 | Use a diary system | |
| Unit S208 | Take minutes | |
| Customer Service | ||
| Unit S209 | Handle mail | |
| Unit S210 | Provide reception services | |
| Unit S250 | Meet and welcome visitors | |
| Manage Information and Data | ||
| Unit S216 | Collate and organise data | |
| Unit S217 | Research information | |
| Unit S218 | Store and retrieve information using a filing system | |
| Unit S219 | Provide archive services | |
| Unit S226 | Support the management and development of an information system | |
| Business Resources | ||
| Unit S220 | Use office equipment | |
| Unit S221 | Maintain and issue stock items | |
| Innovation and Change | ||
| Unit S225 | Respond to change in a business environment | |
| Specialised Business Support Services – Human Resources | ||
| Unit S227 | Administer HR records | |
| Unit S228 | Administer the recruitment and selection process | |
| Specialised Business Support Services | ||
| Unit S251 | Administer parking dispensations | |
| Unit S253 | Process court documentation | |
| Unit S254 | Contribute to maintaining security and protecting individuals’ rights in the
custodial environment |
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| Unit S255 | Calculate critical dates for sentences | |
| Unit S256 | Make administrative arrangements for the movement of individuals outside the
custodial environment |
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| Unit S257 | Administer documentation for the appeals process | |
| Unit S258 | Administer personal money for the individuals in custody | |
| Unit S259 | Prepare documentation to help authorities decide on the conditions on which to
release individuals from custody |
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| Unit S260 | Make administrative arrangements for the release of individuals from custody | |
| A max of 2 units from IT may be selected | ||
| Unit S236a | Bespoke software 2 | |
| Unit S236b | Specialist software 2 | |
| Unit S237 | Data management software 2 | |
| Unit S238 | Database software 2 | |
| Unit S239 | Improving productivity using IT 2 | |
| Unit S240 | IT security for users 2 | |
| Unit S241 | Presentation software 2 | |
| Unit S242 | Set up an IT system 2 | |
| Unit S243 | Spreadsheet software 2 | |
| Unit S244 | Using collaborative technologies 2 | |
| Unit S245 | Website software 2 | |
| Unit S246 | Word processing software 2 | |
| Unit S252 | Using email 2 | |
| Group B: 0 – 2 Units must be selected | ||
| Project Management | ||
| Unit S324 | Contribute to running a project | |
| Document Production | ||
| Unit S311 | Design and produce documents in a business environment | |
| Unit S312 | Prepare text from notes using touch typing(60 wpm) | |
| Unit S313 | Prepare text from shorthand (80 wpm) | |
| Unit S314 | Prepare text from recorded audio instruction (60 wpm) | |
| Events and Meetings | ||
| Unit S319 | Organise and co-ordinate events | |
| Unit S320 | Plan and organise meetings | |
| Unit S321 | Organise business travel or accommodation | |
| Communications | ||
| Unit S106 | Make and receive telephone calls | |
| Unit S309 | Develop a presentation | |
| Unit S310 | Deliver a presentation | |
| Customer Service | ||
| Unit S325 | Deliver, monitor and evaluate customer service to internal and/
or external customers |
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| Manage Information and Data | ||
| Unit S315 | Support the design and development of information systems | |
| Unit S316 | Monitor information systems | |
| Unit S317 | Analyse and report data | |
| Specialised Business Support Services – Education | ||
| Unit S329 | Provide administrative support in schools | |
| Specialised Business Support Services – Parking | ||
| Unit S330 | Administer parking and traffic challenges, representations and civil parking appeals | |
| Unit S331 | Administer statutory parking and traffic appeals | |
| Unit S332 | Administer parking and traffic debt recovery | |
| Health, Safety and Security of People, Premises and Equipment | ||
| Unit S351 | Verify Critical Dates for Sentences | |
| Unit S352 | Verify the Release Process | |
| Unit S353 | Administer Agricultural Records | |
| Unit S354 | Make Agricultural Returns, Applications and Claims | |
| Unit S355 | Administer Legal Files | |
| Unit S356 | Build Case Files | |
| Unit S357 | Manage Case Files | |
| Unit S112 | Use occupational and safety guideline when using keyboards | |
| A maximum of 2 from IT and Finance may be selected | ||
| Unit S247 | Control payroll | |
| Unit S248 | Account for income and expenditure | |
| Unit S249 | Draft financial statements | |
| Unit S125 | Calculate pay | |
| Unit S114a | Bespoke software 1 | |
| Unit S114b | Specialist software 1 | |
| Unit S115 | Data management software 1 | |
| Unit S116 | Database software 1 | |
| Unit S117 | Improving productivity using IT 1 | |
| Unit S118 | IT security for users 1 | |
| Unit S119 | Presentation software 1 | |
| Unit S120 | Set up an IT system 1 | |
| Unit S121 | Spreadsheet software 1 | |
| Unit S122 | Using collaborative technologies1 | |
| Unit S123 | Website software 1 | |
| Unit S124 | Word processing software 1 | |
| Unit S113 | Using email 1 | |
Restricted combinations:
- Either unit S211 or S311 may be selected but not both.
- Only one unit may be selected from S212, S213 or S312
- Either unit S214 or S313 may be selected.
- Either unit S215 or S314 may be selected.
- Either unit S222 or S319 may be selected.
- Either unit S223 or S321 may be selected.
- Either unit S224 or S320 may be selected.
- Only one unit may be selected from S236a, S236b, S114a or S114b.
- Either unit S237 or S115 may be selected.
- Either unit S238 or S116 may be selected.
- Either unit S239 or S117 may be selected.
- Either unit S240 or S118 may be selected.
- Either unit S241 or S119 may be selected.
- Either unit S242 or S120 may be selected.
- Either unit S243 or S121 may be selected.
- Either unit S244 or S122 may be selected.
- Either unit S245 or S123 may be selected.
- Either unit S246 or S124 may be selected