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Email: oakstraining@btconnect.com
Who we are ....Who we work with...Who approves our standards...

Who we are ....

Find out more about us and what we can do to help.

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Who we work with...

We pride ourselves on working with some of Scotland's most successful companies and their staff. How do they rate us?

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Who approves our standards...

Gaining real qualifications while at work sounds tricky. We are approved by SQA and work closely together to make this possible.

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B & A Level 1

To achieve this SVQ Level 1 Business and Administration you must complete six units in total. At least four of the units selected must be Level 1 units and only one of the Document Production units can be completed – not both.

Both Mandatory Units must be completed and at least three units from Group A, the remaining unit may be selected from Group A or from Group B (see restricted combinations below).

Group A: 2 Mandatory Units
Unit S102 Support work procedures in a business environment

Unit Details

Unit S105 Understand how to communicate in a business environment

Unit Details

Optional Units  
Group B: 2 – 4 Units must be selected  
Work Responsibilities  
Unit S101   Accept instructions to manage and improve own performance in a business environment

Unit Details

Unit S103 Contribute to solving business problems

Unit Details

Unit S104 Contribute to working with others in a business environment

Unit Details

Health, Safety and Security of People Premises and Property
Unit S112 Use occupational and safety guidelines when using keyboards

Unit Details

IT
Unit S113 Using email 1

Unit Details

Unit S124 Word processing software 1

Unit Details

Optional Units
Group C: 0 – 2 Units must be selected
Document Production  
Unit S109 Prepare text from notes using touch typing (20 wpm)

Unit Details

Unit S212 Prepare text from notes

Unit Details

Events and Meetings
Unit S223 Support the organisation of business travel or accommodation

Unit Details

Communications
Unit S106 Make and receive telephone calls

Unit Details

Customer Service
Unit S209 Handling mail

Unit Details

Unit S250 Meet and welcome visitors

Unit Details

Manage Information and Data
Unit S218 Store and retrieve information using a filing system

Unit Details

Unit S219 Provide archive services

Unit Details

Business Resources
Unit S220 Use office equipment

Unit Details

Restricted combinations

  • Either unit S109 or S212 may be selected but not both
  • Either unit S113 or S212 may be selected but not both
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