Oaks Training and Development Ltd

Business & Administration – Level 1

Candidates will need to complete 4 Units to achieve the full qualification.

2 Mandatory Units:

Unit 101            Carry out your responsibilities at work

Unit 102            Work within your business environment

Plus 2 Optional Units from:

Unit 103            Welcome visitors

Unit 104            Handle mail

Unit 105            Store and retrieve information

Unit 106            Use IT to exchange information

Unit 107            Use word processing software

Unit 108            Make and receive telephone calls

Unit 109            Use office equipment

Unit 110            Ensure your own actions reduce risks to health and safety

Business & Administration – Level 2

Candidates will need to complete 5 Units to achieve the full qualification.

2 Mandatory Units:

Unit 201            Carry out your responsibilities at work

Unit 202            Work within your business environmen

Plus 3 Optional Units from:

Unit 110            Ensure your own actions reduce risks to health and safety

Unit 203            Manage customer relations

Unit 204            Manage diary systems

Unit 205            Organise business travel and accommodation

Unit 206            Deal with visitors

Unit 207            Process customers’ financial information

Unit 208            Operate credit control procedures

Unit 209            Store, retrieve and archive information

Unit 210            Research and report information

Unit 212            Use IT systems

Unit 213            Use IT to exchange information

Unit 214            Use word processing software

Unit 215            Use spreadsheet software

Unit 216            Use database software

Unit 217            Use presentation software

Unit 218            Use specialist or bespoke software

Unit 219            Use a telephone system

Unit 220            Operate office equipment

Unit 221            Prepare text from notes

Unit 222            Prepare text from shorthand

Unit 223            Prepare text from recorded audio instructions

Unit 224            Produce documents

Unit 225            Work effectively with other people

Unit 226            Calculate critical dates for sentences

Unit 227            Make administrative arrangements for the appearance of individuals at courts

Unit 228            Make administrative arrangements for the movement of individuals outside the custodial establishment

Unit 229            Administer documentation for the appeals process

Unit 230            Administer personal money for individuals in custody

Unit 231            Prepare documentation to help authorities decide the conditions on which to release individuals from custody

Unit 232            Make administrative arrangements for the release of individuals from custody

Unit 233            Contribute to maintaining security and protecting individuals’ rights in the custodial environment

Business & Administration – Level 3

Candidates will need to complete 6 Units to achieve the full qualification.

2 Mandatory Units:

Unit 301            Carry out your responsibilities at work

Unit 302            Work within your business environment

Plus 1 Optional Unit from:

Group A

Unit 110            Ensure your own actions reduce risks to health and safety (ENTO)

Unit 204            Manage diary systems

Unit 205            Organise business travel and accommodation

Unit 212            Use IT systems (IT User)

Unit 213            Use IT to exchange information (IT User)

Unit 216            Use database software (IT User)

Unit 217            Use presentation software (IT User)

Unit 218            Use specialist or bespoke software (IT User)

Unit 221            Prepare text from notes

Unit 227            Make administrative arrangements for the appearance of individuals at courts

Unit 233            Contribute to maintaining security and protecting individuals’ rights in the custodial environment

Plus 3 Optional Units from:

Group B:

Unit 303            Supervise an office facility

Unit 304            Procure products and services

Unit 305            Manage and evaluate customer relations

Unit 306            Mange the payroll function

Unit 307            Complete year-end procedures

Unit 308            Monitor information systems

Unit 309            Run projects

Unit 310            Research, analyse and report information

Unit 311            Plan, organise and support meetings

Unit 312            Make a presentation

Unit 313            Organise and coordinate events

Unit 314            Use word processing software

Unit 315            Use spreadsheet software

Unit 316            Use website software

Unit 317            Use artwork and imaging software

Unit 318            Design and produce documents

Unit 319            Plan and implement innovation and change

Unit 320            Develop productive working relationships with colleagues

Unit 321            Provide leadership for your team

Unit 323            Prepare text from shorthand

Unit 324            Prepare text from recorded audio instructions

Unit 325            Calculate and verify critical dates for sentences

Unit 326            Verify the release process

Unit 327            Maintain agricultural and horticultural records and prepare claims for subsidies

Unit 328            Administer legal files

Unit 329            Administer representations

Unit 330            Administer the appeals process

Unit 331            Administer case files

Unit 332            Administer appeals

Unit 333            Investigate cases

Business & Administration – Level 4

Candidates will need to complete 6 Units to achieve the full qualification.

2 Mandatory Units:

Unit 401            Carry out your responsibilities at work

Unit 402            Work within your business environment

Plus 1 Optional Unit from:

Group A

Unit 305            Manage and evaluate customer relations

Unit 310            Research, analyse and report information

Plus 3 Optional Units from:

Group B:

Unit 403            Manage an office facility

Unit 404            Manage contracts

Unit 405            Negotiate and agree budgets

Unit 406            Monitor and review the implementation corporate objectives, strategies and policies

Unit 407            Inform and facilitate corporate decision making

Unit 408            Evaluate internal and external factors and promote partnership working

Unit 409            Manage risk

Unit 410            Create and manage information systems

Unit 411            Manage projects

Unit 412            Chair meetings

Unit 413            Promote innovation and change

Unit 414            Develop productive working relationships with colleagues and stakeholders

Unit 415            Allocate and monitor the progress and quality of work in your area of responsibility

Unit 416            Recruit, select and keep colleagues

Unit 417            Provide learning opportunities for colleagues

Unit 418            Provide leadership in your area of responsibility